Refund policy
At MaxVault, we want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging where applicable.
- You must provide your order number and reason for the return.
Some products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
We will review the issue and, where appropriate, offer a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
The time required for the funds to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the order may need to be handled under our return process.
Contact
For return or refund requests:
Email: maxvaultstore@gmail.com