Shipping policy

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

Delivery Times

Delivery times depend on the destination, shipping method, carrier, customs processing, and other factors.

Estimated delivery times will be displayed where applicable during checkout or on the product/store page.

Delivery estimates are not guaranteed unless specifically stated otherwise.

Tracking

When tracking information is available, we will provide it to the email address associated with your order.

Tracking information may take some time to update after the carrier receives the shipment.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Where such charges are imposed, the customer may be responsible for paying them.

Shipping Delays

Carrier delays, customs processing, weather events, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery times.

If we become aware that an order cannot be shipped within the timeframe promised, we will contact the customer regarding the delay and available options. U.S. online sellers generally need a reasonable basis for advertised shipping times, and FTC rules require specific handling when an order cannot ship within the promised timeframe.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect or incomplete address, please contact us to discuss available options.

Contact

Email: maxvaultstore@gmail.com